Terms of service

Prime Market — Terms of Service

1. Overview

These Terms of Service govern the use of our website and the purchase of products from Prime Market (“we”, “us”, “our”).

By placing an order, you agree to be bound by these terms.

2. Eligibility

To use this website and purchase from us, you must:

  • Be at least 18 years old, or have permission from a parent/guardian
  • Provide accurate billing, shipping, and contact information

We reserve the right to refuse or cancel any order at our discretion.

3. Orders & Contract Formation

  • All orders are subject to acceptance and availability
  • A contract is formed only when payment has been successfully processed and the order is dispatched
  • We reserve the right to cancel orders suspected of fraud or misuse

4. Pricing & Payment

  • Prices are listed in GBP (£)
  • We reserve the right to change prices at any time without notice
  • Payment is processed via third-party payment providers
  • You agree to pay all applicable fees at checkout

5. Shipping & Delivery

  • Delivery times are estimates only and not guaranteed unless explicitly stated
  • Once an order is marked as dispatched, responsibility for delivery transfers to the courier
  • We are not liable for delays caused by postal or courier services

6. Risk Transfer

Once an order has been dispatched and tracking information has been provided:

  • Risk of loss or damage transfers to the customer
  • We are not responsible for loss, theft, or damage caused during transit after dispatch confirmation

7. Product Use & Responsibility

All products sold by Prime Market are supplied as physical goods only.

Once delivered, all use, handling, modification, resale, or application of the product is entirely the responsibility of the customer.

We accept no responsibility for:

  • How the product is used after delivery
  • Any modifications made by the customer
  • Any third-party actions involving the product
  • Any damages, losses, or consequences resulting from misuse or improper handling

Customers assume full responsibility for ensuring products are used safely and appropriately after delivery.

8. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential losses
  • Our total liability shall not exceed the value of the order placed
  • We are not responsible for any loss of income, business, or reputation resulting from use of our products

Nothing in these terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you are entitled to under UK consumer law

10. Third-Party Services

We use third-party providers for:

  • Payments
  • Shipping
  • Website hosting

We are not responsible for failures, errors, or delays caused by these services.

11. Intellectual Property

All branding, content, and materials on this website remain the property of Prime Market. They may not be copied or reused without permission.

12. Fraud Prevention

We reserve the right to:

  • Cancel orders flagged as suspicious
  • Request additional verification before processing orders
  • Report fraudulent activity to payment providers and authorities where necessary

13. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of updated terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.