Shipping policy

Prime Market — Shipping Policy

1. Overview

We aim to process and dispatch all orders as quickly as possible.
All orders are subject to processing and handling before dispatch.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

2. Processing Times

  • Orders are typically processed within 1–3 business days
  • Processing times may be extended during high-demand periods
  • Orders are not processed or dispatched on weekends or public holidays

Once an order is processed, it will be handed over to the courier for delivery.

3. Shipping Methods

We use tracked courier services for all orders.

Available delivery options may include:

  • Standard Tracked Delivery
  • Express / Next-Day Tracked Delivery (where selected or available)

All shipments include tracking where applicable.

4. Delivery Times 

Delivery times are provided as estimates and are not guaranteed unless explicitly stated at checkout.

Typical estimates:

  • Standard delivery: 2–5 business days
  • Next-day services: 1 business day (after dispatch)

Delays may occur due to:

  • Courier delays
  • Weather conditions
  • High parcel volumes
  • Regional disruptions

We are not responsible for delays once the parcel is in transit.

5. Shipping Costs

Shipping costs (if applicable) are displayed at checkout and are non-refundable unless the order is faulty or cancelled prior to dispatch.

6. Order Tracking

  • All tracked orders will receive a tracking number once dispatched
  • Tracking information may take up to 24–48 hours to update in courier systems
  • It is the customer’s responsibility to monitor tracking updates

7. Risk & Responsibility

Once an order has been dispatched and handed to the courier:

  • Risk of loss, theft, or damage transfers to the customer
  • We are not responsible for parcels marked as delivered by the courier
  • We are not liable for delays or failures caused by the courier

If a parcel is lost or delayed, we will assist in opening an investigation with the courier.

8. Lost, Missing, or Delayed Parcels

If your parcel has not arrived:

  • You must contact us within a reasonable timeframe after the estimated delivery window
  • We will initiate a courier investigation
  • Resolution depends on courier confirmation

If a parcel is confirmed lost by the courier:

  • A replacement may be issued OR
  • A refund may be processed, depending on stock availability and case outcome

9. Incorrect Address Responsibility

Customers are responsible for providing accurate delivery information at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Failed deliveries due to incomplete or incorrect information

Reshipment fees may apply in such cases.

10. Failed Deliveries

If a delivery attempt fails due to:

  • Customer unavailability
  • Incorrect address details
  • Failure to collect from a delivery point

The courier may return the parcel or charge additional redelivery fees.

These costs may be passed on to the customer.

11. International Shipping 

If international shipping is offered:

  • Customers are responsible for customs duties, taxes, and import fees
  • We are not responsible for customs delays or seizures

12. Contact

For any shipping issues, customers should contact support with:

  • Order number
  • Tracking information
  • Description of issue